Privacy Policy — tempobet

This Privacy Policy applies to all services offered by tempobet, including our website, mobile-optimised interface, customer support channels, and any related digital products. By creating an account or continuing to use the tempobet platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of our services and contact support@tempobet to request account closure.

References to "personal data" in this Policy mean any information that identifies you, or could reasonably be used to identify you, as an individual — including your name, email address, mobile number, payment details, device identifiers, and betting history. We treat all such information with the highest degree of care and apply proportionate security controls at every stage of its lifecycle.

1. Information We Collect

tempobet collects personal data through several channels during the normal course of providing our betting and casino services to players based in Bangladesh and other permitted jurisdictions. The categories of data we collect are set out below.

1.1 Registration Data

When you create a tempobet account, we collect the information you provide directly, which includes:

• Full legal name as it appears on your government-issued identity document.
• Date of birth — required to verify that you meet the minimum age requirement of 18 years.
• Email address — used for account communications, promotional messages (where opted in), and security alerts.
• Mobile phone number — used for SMS verification, two-factor authentication, and bKash/Nagad/Rocket payment processing.
• Residential address — collected at the KYC verification stage and used for identity and address verification purposes.
• Username and hashed password — stored securely using one-way hashing; tempobet staff cannot view your password in plain text.

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, we may request and securely store copies of:

• Bangladesh National Identity Card (NID) or passport.
• Recent utility bills or bank statements confirming your residential address.
• Selfie or live photograph for biometric matching against your submitted ID document, where required.

KYC documents are used exclusively for identity verification and anti-money laundering compliance. They are stored in encrypted form and accessed only by authorised tempobet compliance personnel.

1.3 Financial & Transaction Data

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, we collect and retain records of:

• Mobile financial service account numbers (bKash, Nagad, Rocket, Upay) associated with your transactions.
• Bank account and routing details where bank transfer is used.
• Card number fragments (last four digits only), card type, and expiry date where Visa or Mastercard is used — full card numbers are never stored by tempobet.
• Transaction history including deposit amounts, withdrawal requests, bet amounts, winnings, and balance adjustments in Bangladeshi Taka (৳).

1.4 Gameplay & Betting Data

We retain detailed records of your activity on the platform, including the games you play, markets you bet on, bet amounts, outcomes, session durations, and any in-game interactions. This data is used for game integrity monitoring, responsible gaming analysis, and to personalise your experience on tempobet.

1.5 Technical & Device Data

When you access tempobet, our servers automatically collect certain technical information, including:

• IP address and approximate geographic location derived from IP.
• Device type, operating system, and browser version.
• Referral URL (the page or link you arrived from, if applicable).
• Pages visited on tempobet, time spent, and click-path data.
• Session identifiers and authentication tokens stored as cookies.

2. How We Use Your Data

tempobet processes your personal data only for clearly defined, legitimate purposes. The table below summarises the primary purposes for which we use each category of data and the lawful basis on which that processing relies.

We do not use your personal data for automated decision-making that produces significant legal effects on you without human oversight. Where profiling is used — for example, to identify potentially problematic gambling patterns — a trained member of our responsible gaming team reviews any flagged account before any restriction is applied.

3. Data Sharing & Disclosure

tempobet does not sell or rent your personal data to third parties. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Service Providers

We engage a carefully selected set of third-party service providers to help us operate the tempobet platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners), identity verification providers, cloud infrastructure operators, and customer support software vendors. All service providers are bound by contractual data processing agreements that prohibit them from using your data for any purpose other than delivering the specific service they provide to tempobet.

3.2 Game Content Providers

Casino game content on tempobet is powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive anonymised session data (such as game round IDs and bet outcomes) to ensure game integrity and RTP compliance. They do not receive your name, contact details, or payment information.

3.3 Legal and Regulatory Disclosure

tempobet may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities in Bangladesh or internationally where we are legally compelled to do so — for example, in connection with an anti-money laundering investigation or a court order. We will not disclose more information than is strictly required by the applicable legal obligation.

3.4 Business Transfers

In the event that tempobet undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email if such a transfer results in a material change to how your data is processed, and you will be given the opportunity to request deletion of your account before the transfer takes effect.

4. Cookies & Tracking Technologies

tempobet uses cookies and similar tracking technologies to deliver a seamless and secure user experience. A cookie is a small text file placed on your device by our website when you visit. The following categories of cookies are used on tempobet:

tempobet does not deploy third-party advertising cookies or cross-site tracking pixels. You may configure your browser to block or delete cookies at any time; however, disabling essential cookies will prevent you from logging in and using core platform features. Preference and analytics cookies can be disabled without affecting platform functionality.

5. Data Security & Storage

tempobet applies a layered, defence-in-depth approach to protecting your personal data. Our security measures include, but are not limited to, the following:

• Transport Layer Security (TLS 1.3): All data transmitted between your device and our servers is encrypted in transit using TLS 1.3, the current industry standard for secure web communications.
• Data Encryption at Rest: Personal data stored in our databases is encrypted at rest using AES-256 encryption. KYC documents are stored in isolated, access-controlled encrypted storage with a separate key management system.
• Password Hashing: Account passwords are stored as one-way bcrypt hashes with a per-user salt. tempobet staff cannot retrieve your password in any form.
• Access Controls: Access to personal data is restricted to authorised staff on a strict need-to-know basis. All internal data access is logged and subject to regular audit review.
• Penetration Testing: Our platform undergoes periodic security assessments by independent third-party professionals. Critical findings are remediated within defined SLA windows.
• Incident Response: We maintain a documented data breach response plan. In the event of a confirmed breach affecting your personal data, you will be notified within 72 hours by email.

While tempobet employs commercially reasonable and industry-standard security measures, no digital platform can guarantee absolute security against all possible threats. You play an important role in protecting your account by choosing a strong, unique password, enabling two-factor authentication, and never sharing your login credentials with anyone.

5.1 Server Location

tempobet's primary data infrastructure is hosted on cloud servers in data centres that maintain ISO 27001 and SOC 2 Type II certifications. Personal data of Bangladesh-based players is processed in accordance with the data handling standards described in this Policy, regardless of where the physical server infrastructure is geographically located.

6. Your Privacy Rights

As a registered player on tempobet, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at support@tempobet with the subject line "Privacy Rights Request". We will respond to all verified requests within 30 days.

• Right of Access: You may request a copy of all personal data we hold about you in a structured, commonly used format. This includes your registration data, transaction history, KYC records, and any support communications.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For most registration details, you can update these directly via your account profile page after logging in.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data. This right is subject to certain limitations — we are legally required to retain transaction records and KYC documents for a minimum period to satisfy anti-money laundering regulations. Data that must be retained for legal compliance will be securely archived and not used for any other purpose.
• Right to Restrict Processing: You may ask us to pause the processing of your personal data in certain circumstances — for example, while we investigate a disputed transaction or verify the accuracy of your data.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time by updating your communication preferences in your account settings or by contacting support@tempobet.
• Right to Data Portability: You may request a machine-readable export of personal data you have provided to us, in JSON or CSV format, for the purpose of transferring it to another service.
• Right to Withdraw Consent: Where our processing is based on your consent (such as for personalised promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

7. Data Retention Policy

tempobet retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The retention periods below represent our standard practice:

When the retention period for a category of data expires, tempobet will securely delete or irreversibly anonymise that data so that it can no longer be linked to you as an individual. Data subject to a legal hold (for example, records relevant to an ongoing regulatory investigation) will be retained until the hold is lifted, after which normal retention schedules apply.

8. Updates to This Policy

tempobet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will publish the revised Policy on this page with an updated effective date and, where the change significantly affects how we process your data, we will send a notification to your registered email address at least 14 days before the change takes effect.

We encourage you to review this Privacy Policy periodically so that you remain informed about how tempobet handles your personal data. Your continued use of the platform following the effective date of any updated Policy constitutes your acceptance of the changes. If you object to any change, you may request account closure before the revised Policy takes effect by contacting us at support@tempobet.

8.1 Contact & Complaints

If you have any questions, concerns, or complaints about how tempobet processes your personal data, please contact our Privacy team directly:

Privacy Support: support@tempobet
Subject Line: Privacy Policy Enquiry
Response Time: Within 5 business days for general enquiries; within 30 days for formal rights requests.

We take all privacy complaints seriously and will work to resolve your concern promptly and fairly. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority or regulatory body in your jurisdiction.